These terms and conditions together with the booking form comprise the agreement pursuant to which The LSA provides classroom learning courses and associated study materials to the customer.

1. Payment terms
1.1 Booking forms must be accompanied by payment in full or the employer’s authorisation to be invoiced directly.
1.2 Where the employer has agreed to pay, full payment must be made at the time of booking unless otherwise agreed with The LSA.
1.3 The LSA reserves the right to refuse admission to a course if full payment is not received prior to the course start date.
1.4 The LSA reserves the right to charge late payment interest at a rate of 4% above the Bank of England base rate on any outstanding invoices.
1.5 The LSA reserves the right to charge £50 for all dishonoured payments.

2. Booking and registration
2.1 It is the responsibility of the person making the booking to ensure that the selected courses are appropriate for their needs.
2.2 Any change in the customers’ contact details must be notified in writing.
2.3 Courses and study materials are not transferable between customers.

3. Classroom courses
3.1 Customers must bring the relevant course joining instructions to all course sessions. Failure to produce joining instructions or proof of payment upon request may result in customers being refused admission to a course.
3.2 The LSA reserves the right to cancel, reschedule or change the location of a course without penalty if considered necessary. The LSA undertakes to inform customers as soon as the change is made and customers may book an alternative course at no extra charge, or receive a full refund or credit against future courses.
3.3 Study materials will be provided on the first day of the classroom course.
3.4 If a customer wishes to cancel a course, provided more than 14 days notice prior to the course start date is given, the course fee will be refunded less a £100 cancellation fee. Any study materials already provided must be returned in unused re-saleable condition, otherwise these will be charged at full retail price.
3.5 If a customer wishes to transfer to another equivalent or later course for the same subject, provided there is availability, no additional charge will be made.
3.6 No refunds, transfers or deferrals can be made if less than 14 days notice is given.

4. Liability
4.1 The liability of The LSA for direct losses arising out of its negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with this agreement is limited to the value of monies received from the customer (or their employer) for the course.
4.2 The LSA shall not be liable for any consequential or indirect loss, howsoever arising.

5. Security
5.1 The LSA accepts no responsibility for anything that is lost or stolen from its premises. Personal possessions are the sole responsibility of the customer and customers are advised to keep valuable belongings with them at all times.
5.2 All payment information passed between our website and Stripe is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to Stripe are signed using MD5 hashing to prevent tampering. No customer data passed to Stripe servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

6. Data protection
6.1 Data provided to us is necessary in order to provide goods and services. First Intuition takes the security of customer details very seriously and we ensure that we meet our legal obligations as laid down by the Data Protection Act 1998.
6.2 The customer agrees to allow The LSA to retain information and use it to:
– communicate with the customer to perform their obligations under this agreement;
– inform customers about their courses, products and services which may be of interest;
– provide feedback to customers on their progress
– communicate with the customer’s employer regarding their progress, results and attendance.
6.3 Customers have the right to receive details of personal information held about them.
6.4 Customers have the right to request erasure of their personal details. Please note The LSA is required to keep information relating to financial transactions for six years.

7. Validity
If any provision of this agreement is held to be invalid or unenforceable the remaining provisions shall not be affected and shall be carried out as closely as possible according to the original intent.
8. Jurisdiction
This agreement shall be governed and construed in accordance with the law of England and the parties submit to the exclusive jurisdiction of the English courts for the determination of disputes arising under this agreement.